Cancellation & Refund Policy
Clear cancellation windows, fair host protections, and automated 5–7 day Razorpay refund processing.
1. Cancellation Tiers & Timelines
We know plans change. Our cancellation policy balances flexibility for travelers with fair protection for vehicle hosts who hold high-demand cars off the market.
Cancel 24+ hours before scheduled trip start for a full 100% refund of the booking amount. Zero cancellation penalty.
Cancel between 6 and 24 hours prior to pickup time. A 20% cancellation fee is retained to compensate the reserved vehicle host.
Cancellations made less than 6 hours before pickup or failure to show up result in 100% forfeiture of the rental fee.
2. Security Deposit Refund Terms
Security deposits (whether the ₹10,000 monetary deposit or physical two-wheeler collateral) are treated separately from rental booking fees:
- Pre-Trip Cancellations: If you cancel your reservation at any time prior to vehicle handover, 100% of any security deposit collected is refunded immediately, regardless of the rental fee cancellation tier.
- Completed Trips: For completed rentals, the ₹10,000 security deposit is released within 24 to 48 hours following vehicle return, once physical damage inspection and traffic e-challan checks are cleared.
3. Refund Method & Processing Timelines
All eligible refunds are initiated through our PCI-DSS compliant payment gateway (Razorpay):
- Source Account Crediting: Refunds are disbursed directly back to the original method of payment (UPI ID, Net Banking, Credit Card, or Debit Card).
- Bank Settlement Timeline: Once initiated by Rechev, funds typically reflect in your account within 5 to 7 banking working days, subject to your issuing bank's settlement schedule.
- Tracking Refund Status: You will receive an automated email and SMS notification containing the Razorpay Refund Reference Number (ARN) once the refund is initiated.
4. Host Cancellations & Vehicle Unavailability
In the rare event that a Host or Rechev must cancel a confirmed reservation due to mechanical breakdown, accident during a preceding trip, or safety reasons:
- 100% Immediate Refund: You will receive a full 100% refund of all fees and deposits paid.
- Priority Re-booking or Courtesy Credit: Our support desk will assist you with priority booking for an equivalent or upgraded vehicle, or provide a ₹500 travel credit toward your next reservation.
5. Early Returns & Trip Shortening
If a Guest chooses to return a vehicle earlier than the booked reservation end time, no pro-rated refund or rental credit can be granted for the unused duration, as the vehicle was reserved and held exclusively for your scheduled window.
6. Need Help with a Cancellation?
If you encounter an emergency or need assistance modifying or cancelling an upcoming booking, our customer support team in Hyderabad is ready to assist: